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Our client is a leading research-based biopharmaceutical company. They apply science and their global resources to deliver innovative therapies that extend and significantly improve lives. Every day, colleagues work across developed and emerging markets to advance wellness, prevention,  reatments and cures that challenge the most feared diseases of our time.

Role Summary 

The Sr. Manager, Agile Coaching role is accountable for ensuring teams obtain the maximum business value using Agile through effective application of lean mindsets and frameworks. This colleague will ensure the team lives agile values and principles and understands the processes and practices that allow teams to enjoy the benefits of living in Agile ways, measuring their progress and continuously improving. Fostering a community of Agile expertise, and Kaizen process redesign events, this role provides value to our internal and external stakeholders and supports teams in creating breakthroughs for Patients.

Working with across talented teams of functional and technical experts, the candidate embodies Agile practices and values, helping to drive the program of digital transformation that empowers Pfizer’s customer-oriented vision. This manager-level position requires an individual with a proven ability to lead/coach teams across a variety of disciplines, delivering results that meet and exceed stakeholder expectations.

Role Responsibilities

This Senior Manager position requires an individual with a proven ability to lead/coach, globally, teams across a variety of disciplines, delivering results that meet and exceed stakeholder expectations. This Senior Manager will help lead our organization in adopting new ways of working by facilitating Kaizen events bringing cross-functional teams together to understand, document and simplify Enterprise ‘mega-processes.’ Once new processes are defined, aid in the establishment of necessary business cases and planning required to implement the changes through in Agile teams.

To do this, the incumbent will be responsible for the following:

  • Educate colleagues, stakeholders and senior leaders across the entire enterprise, on Kaizen/Agile principles and ways of working while providing them with tools to help reduce waste and drive improvement.
  • Coach and support scrum masters and product owners driving a repeatable and sustainable process to ensure objectives are met.
  • Lead large group activities including workshops, feedback sessions, retrospectives, ideations, story mapping, and other interactive sessions
  • Develops collaborative working relationships with multiple levels of managers, and steering committees with a focus on scaling agile within an organization or line of business.
  • Mentor, teach and guide teams in Agile framework and lean mindsets, providing hands on support, feedback and recommendations for improvement.
  • Facilitate the team’s progress toward team goals, eliminating impediments, maintaining awareness of team maturity and enables efficiency and stability to evolve the social structure organized around value.
  • Ensure team vision, goals, scope, KPIs, and the product domain are established, agreed and understood by everyone on the scrum team for lasting success and continuous improvement.
  • Establish an effective and measurable ‘business value driver’ tree for all teams, linking teams’ expected outcomes and vision to discreet KPIs allowing every team member to see the direct linkage of work to outcome. Directly support measurement of the Business Process Excellence team’s value within teams and at the enterprise level.
  • Support teams in writing effective user stories including acceptance criteria, prioritizing backlogs based on business value and working as teams.
  • Act an agent of change for organizations using Kaizen and Agile within Pfizer, facilitating communities (guilds and chapters) of Agile practitioners to become self-sustaining, thriving and collaborative.


  • Bachelor’s Degree in a relevant discipline and 7+ years of relevant experience as a process improvement expert and/or leading global organizations in transforming to adopt Agile ways of thinking and working; or High School Diploma with an additional 4+ years of demonstrated experience as an Agile Coach (in addition to the 7+ years of experience referenced). Relevant certifications can be substituted for one year of experience.
  • Has advanced knowledge of the application of Agile principles, framework and of Kaizen events to redefine business processes.
  • Proven expertise delivering business value gained from experience working as an Agile coach, Lean Coach or Scrum Master, using design thinking and lean principles.
  • Excellent written and verbal communication skills with the ability to speak in public and present in front of stakeholders at all levels.
  • Comfortable with ambiguity and facilitating discussions to explore the best possible solutions influencing mindsets and behaviors, including Senior Leaders.
  • Proven capability to foster open communication within teams to ensure the knowledge and expertise of all resources are leveraged.
  • Ability to lead inspire with imagination, courage, and curiosity in a complex, matrix environment with virtual teams and indirect resources geographically distributed.
  • The ideal candidate will have one or more coaching level certifications from industry-recognized scrum, scaled agile, Kanban and Kaizen certification bodies, (for example, Scrum Alliance, Certified Agile Coach (CAC), Certified Enterprise Coach (CEC) or SAFe Certified Scrum Master (CSM), Certified Scrum Product Owner (CSPO), etc.).

Preferred Qualifications 

  • Comprehensive knowledge of principles and concepts in business processes across biopharmaceutical companies
  • Ideally, has a proven track record of using knowledge of the pharmaceutical industry, related industries, customer requirements and the general business environment to support teams in their revising processes and/or adopting Agile.
  • Experience in using and/or teaching use of Jira, Confluence and Jira Align a plus.

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