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Our client is the 1st independent Energy Producer in Greece that provides a wide spectrum of friendly and facilitating web services. Right now they are looking for a Business Analyst who will support the Business Applications functions within the IT Department, mainly focusing on the Billing, the Collection systems and related processes, but also contributing in other business applications if required.


  • Participates in the analysis, design, implementation and test of business applications change, mainly focusing on Billing and Collection systems
  • Coordinates and monitors solutions implementations to IS Change Issues, mainly focusing on Billing and Collection systems
  • Monitors Billing and Collections systems interfaces
  • Provides 1st level support to key users for Billing and Collection systems
  • Escalates issues for 2nd or 3rd level support to vendors and evaluate solutions provided
  • Coordinates users and consultants participating in IS Change
  • Acts as a central person for collecting and tracking change requests progress
  • Conducts 1st level testing in solutions provided by vendors
  • Coordinates and controls the vendors that provide IT outsourcing services to the Company, with regard to the Billing and Collection systems
  • Contribute to reporting needs of the users
  • Ensures proper documentation is provided for the applications in his/her duty

Your profile:

  • University Degree in IT or Business related disciplines
  • 4-8 years of experience in IS Business Analysis, Design and support in Billing and Collection systems in the Utilities, Services or Telecom sectors
  • Very good IS analysis and design skills
  • Good awareness of Billing and Collection processes
  • Good knowledge of MS SQL Server and T-SQL
  • Good reporting skills
  • Excellent interpersonal and communication skills
  • Excellent command of the English language