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Our client is the 1st independent Energy Producer in Greece that provides a wide spectrum of friendly and facilitating web services. Right now they are looking for a Business Analyst who will support the CRM system within the IT Department.
- Participates in the analysis, design, implementation and test of business applications change.
- Coordinates and monitors solutions implementations to IS Change Issues.
- Monitors applications systems interfaces
- Provides 1st level support to key users
- Escalates issues for 2nd or 3rd level support to vendors and evaluate solutions provided
- Coordinates users and consultants participating in IS Change
- Acts as a central person for collecting and tracking change requests progress
- Conducts 1st level testing in solutions provided by vendors
- Coordinates and controls the vendors that provide IT outsourcing services to the Company, with regard to the business applications.
- Contribute to reporting needs of the users
- Ensures proper documentation is provided for the applications in his/her duty
- University Degree in IT or Business related disciplines
- 4-8 years of experience in IS Business Analysis, Design and in Business Applications
- Solid experience in CRM systems
- Very good IS analysis and design skills
- Good awareness of business processes
- Good knowledge of MS SQL Server and T-SQL
- Good reporting skills
- Excellent interpersonal and communication skills