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Our client is the 1st independent Energy Producer in Greece that provides a wide spectrum of friendly and facilitating web services. Right now they are looking for a Business Analyst who will support the CRM system within the IT Department.


  • Participates in the analysis, design, implementation and test of business applications change.
  • Coordinates and monitors solutions implementations to IS Change Issues.
  • Monitors applications systems interfaces
  • Provides 1st level support to key users
  • Escalates issues for 2nd or 3rd level support to vendors and evaluate solutions provided
  • Coordinates users and consultants participating in IS Change
  • Acts as a central person for collecting and tracking change requests progress
  • Conducts 1st level testing in solutions provided by vendors
  • Coordinates and controls the vendors that provide IT outsourcing services to the Company, with regard to the business applications.
  • Contribute to reporting needs of the users
  • Ensures proper documentation is provided for the applications in his/her duty

Your profile:

  • University Degree in IT or Business related disciplines
  • 4-8 years of experience in IS Business Analysis, Design and in Business Applications
  • Solid experience in CRM systems
  • Very good IS analysis and design skills
  • Good awareness of business processes
  • Good knowledge of MS SQL Server and T-SQL
  • Good reporting skills
  • Excellent interpersonal and communication skills